Featurelight are dedicated to providing high levels of customer service before and after every sale.
Cancellations and Returns
Returning the goods is at your own expense and this is non-refundable. If Featurelight have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.
If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, then you will need to contact us to discuss returning the items. If the goods are to be returned they must be in perfect saleable condition & unused with their original packaging and we will then arrange an RMA (Returned Material Authorisation) which must be included with the items you are returning. We might have to ask the manufacturer to accept it back and this can incur a re-stocking charge which may be as high as 25% of the value of the goods. Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later.
Items to be returned should be well packaged to avoid damage in the post. If you are returning the items using your own method we would recommend using a traceable service with suitable insurance. Featurelight is not responsible for returned items which do not get to us eg lost in the post, or arrive to us in poor condition.
Any goods made specifically to a customer's specification cannot be returned if you have made an error. Please make sure you are ordering precisely what you require.
We cannot accept items which have been misused or used for a purpose other than what the item was designed for.
Please note: If you return an item without an RMA wither arranged or with the goods, we may charge a £25 administration fee to cover the cost of handling the return.
Once the product is fitted, the product is then covered by the manufacturer's warranty and you will need to follow their warranty procedures if you feel there is a fault. Featurelight cannot be held responsible for any errors in the installation of the product. Some manufacturers may require proof of installation by a qualified person and the product(s) have been maintained in accordance with their recommended instructions.