Terms and Conditions

Guarantee
All products come with the full manufacturer's warranty, unless otherwise stated. Please check the warranty length on individual product types. This does not affect your statutory rights as a consumer.

Once the product is fitted, the product is then covered by the manufacturer's warranty. Featurelight cannot be held responsible for any errors in the installation of the product. Some manufacturers may require proof of installation by a qualified person and the product(s) have been maintained in accordance with their recommended instructions.

Prices
All prices include VAT. We review prices regularly to ensure that the prices on the page are accurate and up to date. This means that prices shown on the site can alter without notice.

Ordering
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. 

Delivery
Delivery is to any mainland UK address and the Isle of Wight. The goods will be left by the driver within the property, where possible on the ground floor of the house. If you require delivery to anywhere other than the ground floor please contact us to check whether this is possible. It will depend on the type of equipment you are ordering and the the level of access.

If you live in the UK outside the mainland, or when access to the property is not straight forward, we may still be able to deliver, however an additional delivery charge can apply. Again please contact us for further information.

The delivery is normally in the standard working week e.g. Monday to Friday. Deliveries outside these days are at the discretion of the delivery company and there will be an additional charge for this service, which we reserve the right to pass on to you. If you are not at home on the agreed date and the delivery company cannot contact you, we again reserve the right to pass on to you any fees we are charged for a non delivery/redelivery by the delivery company.

Next day delivery is usually on the next working day i.e. Monday to Friday with bank/public holidays excepted, provided the order is placed before 3pm. If you are outside this time please call and we maybe able to deliver the item(s) the following working day. When a product is ordered on a weekend day or a bank/public holiday the next day delivery will be on the second working day after the off period e.g. a order placed at a weekend (Saturday or Sunday), will be arranged for delivery on the Tuesday following the Sunday.

Deliveries are carried out by our transport, via independent carriers or by the manufacturers themselves. Some orders may be delivered in more than one drop.

Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there maybe situations beyond our control which we cannot be held responsible for. These can include, but not limited to, traffic problems, manufacturer's sudden stock shortages, or manufacturing delays. We will make every effort to keep you informed as soon as we are made aware of them.

Delivery Security
Delivery should be to the address to where the credit card is billed. This is to protect you as well as us. If there is a genuine reason for delivering to a different address e.g. if you are moving house, then we can deliver to your new address, please state the reason when ordering in the notes box. It is important to inform your credit card\debit card company that you are ordering goods to a different address other than the invoice address. Alterations to the address may add to the delivery time of your order.

As a security measure before the goods are released, the drivers may ask for additional identification that will link you to the delivery address e.g. driving licence, utility bill.

Access
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.

Inspection
We very strongly recommend on delivery that you thoroughly inspect the goods before signing the delivery acceptance slip. If inspection is not possible before signing for the items, e.g. a delivery by courier, please accept the goods and inspect the items as soon as possible after signing for them. In the unlikely event of obvious damage occurring in transit and you have not signed for the items, please refuse the delivery, returning the damaged goods with the driver, making a note of the problem on the delivery slip. In either case please report any damages, faults or errors in the order to us immediately and then confirm the information to us in writing. New kitchen sink equipment will be ordered for you. You can email or write to us as per the contact details section.

We cannot refund or exchange any items which are signed for, have not have been reported as damaged within three working days and then subsequently reported as damaged after this period. Such damage, which could be seen on a reasonable initial inspection, for example and not exclusively, dented or scratched exterior panels, will not be accepted. This does not relate to any fault\problem found later that could not be seen easily on a reasonable initial inspection. This does not affect your guarantee or statory rights.

Installation
The prices quoted are for purchase\delivery of products and does not include any installation/fitting.

We cannot accept liability for damages or errors if goods have been fitted/used.

We recommend that you do not arrange dates for any installers\fitters or remove/discard any old equipment until the NEW items have arrived and been checked for damages.

Cancellations and Returns
You can cancel your order at any time from point of ordering up to the delivery date, and then within 14 working days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email or in writing as per the contact details section. The goods must be returned in perfect saleable condition & unused with their original packaging likewise. Returning the goods is at your own expense and this is non-refundable. If Featurelight have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.

If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, then again the goods must be returned in perfect saleable condition & unused with their original packaging. We might have to ask the manufacturer to accept it back and this can incur a re-stocking charge which may be as high as 25% of the value of the goods. Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later.

Any goods made specifically to a customer's specification cannot be returned if you have made an error. Please make sure you are ordering precisely what you require.

Payment
Credit Cards - We accept Visa, MasterCard, American Express, Switch and Delta. When you place your order we take full payment for the goods. Due to increased security by the credit card companies, your transaction may be held if it felt to be outside your normal spending patterns and your bank may contact you to check that you have placed the order. To avoid this delay please inform the credit card\debit card companies that you are ordering any order with a high value so they will expect the transaction. If for some reason there is going to be an extended delay in delivery you can have the opportunity to cancel the order with a full refund, or we can credit your card until the goods are available. Otherwise your order is committed and delivery will take place without further reference to us apart from contacting you with a delivery date.

Cheques or Postal Orders - We also accept cheques or postal orders, However all cheques must clear the bank before the order will be processed. This will add a minimum of four working days to your delivery date from the time of sending the cheque to us.
Please make your cheque out to Featurelight and post to

Featurelight
62 Greatheed Road
Leamington Spa
CV32 6ET

.

After you have made your purchase, you will receive an email confirmation. Please keep the email for your records.

Payment Security
We do not record any credit card details at Featurelight. Your details for the transaction are entered using Protx, a completely separate secure system to us and approved by our merchant service provider/bank as a secure authorised e-payment provider. The Protx secure system has 128 bit SSL Encryption with Firewall Protection. All credit card numbers are encrypted when the order is placed using the 128 bit SSL encryption software and are only decrypted after they reach the secure hosting computer. Protx then inform us, via the encryption system, the outcome of that transaction. For further information please contact Will Roberts on 01926 419164 or enq@featurelight.co.uk

Privacy Policy 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.
We do not send random marketing emails to personal email addresses (spam).
We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Complaints

We take complaints very seriously. At Featurelight when dealing with your complaint we will be Fair, Confidential, Effective and Resolve the matter as quickly as we can. We will acknowledge the complaint within 1 working day and provide a likely timescale for resolving the dispute, always keeping you informed about progress. 

You can either email your complaint to us at enq@featurelight.co.uk or you can contact us by any of the methods listed above.

If you highlight to us an area where our service can be bettered, we will endeavour to improve this service right away.
We will check any changes in approach or action due to the complaint, to make sure that it is working well and that things are getting better. 

Disclaimer

Disclaimer Conditions of use of the Featurelight web site.

Featurelight is owned by Iustus Ltd - Company No. 06067365.

Whilst information provided through the Featurelight web site is believed to be correct at the time of inclusion, Featurelight makes no representation or warranty concerning it, any hypertext links or any other information obtained directly or indirectly from this web site and accepts no liability for any inaccuracies or omissions in the Featurelight web site. All information is provided and is to be used on the understanding that the Featurelight will not be liable for any loss, liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information by the visitor or any other person.

On entering into a contract with us, all information is provided and is to be used on the understanding that Featurelight is not liable for; losses that were not foreseeable to both parties when the contract was made, losses that were not caused by any breach on the part of the supplier, and business losses and/or losses to non consumers.

The contents of the web pages are intended as a guide to the range of products available in the UK. We will make every effort to ensure that all the information contained on this site is accurate and up to date but all information should be checked with the manufacturer before purchase. Pictures shown are for illustration purposes only.

Featurelight reserves the right to make changes and corrections to the prices and information, should they be necessary, at any time without notice, before any contract is entered into with a customer. We will make every endeavour to notify any customer who has shown an intent to enter into a contract with us, should any information concerning that intended contract, change. This does not affect any customers with whom a contract has already been agreed.

No representation made on our web site is intended to or does form part of any subsequent contract with you nor does it constitute any advice on the suitability of any product for any intended use.

All information will be treated confidentially and in accordance with the legal provisions concerning data protection.

Copyrights All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the Featurelight site are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some parts of the site also contain images that are subject to the copyright of their providers.

Contacting us If you have any questions about the site you can contact us on enq@featurelight.co.uk.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.


© 2017 Copyright Featurelight     
Featurelight, 62 Greatheed Road, Leamington Spa, CV32 6ET | Tel: 0845 812 2929 | Email: enquiries@featurelight.co.uk